In an organization, there can be formal and informal structure and procedures. The two are very different ways to organize people. Manage.
Truth is, this is mostly a hybrid situation. Informality meets formality at the break room, kitchen, in-house party, or local bar. It used to be the way Congress formed friendships. Seems we need this form of diplomacy to come back.
I hope we can come to this realization before it’s too late.